Custom programs are developed to meet your organization’s specific needs.
All services are planned with your success in mind!
Our team will come on-site or work remotely for 1/4, 1/2, full-day or multiple-day sessions.
We also develop virtual classrooms and custom webinars on a library of pertinent topics. Our hybrid approach to training and consulting keep your costs under control while achieving personal attention.
The result is a high-value engagement.
Human Resources Consulting & Support
It is also the most expensive portion of the company’s investment!
Hiring and retaining the right employees reduces the cost and increases the profit and value of your company. We can provide the following HR support per diem, on-going or project specific offerings.
Your company may not require a full-time HR Manager or department, however every company regardless of size, needs HR knowledge and support from time to time to protect the company and its employees.
Morcelle and Associates has the talent to provide you the support you need in every area of HR.
• Recruiting
• Sourcing
• Interviewing
• On-Boarding
• Human Resources Support
• Job Descriptions
• Employee Retention
• Progressive Discipline Support
• Coaching
• Communication Skills and Critical Thinking Development
• Training and Development
• Required Compliance HR forms
• Employee Policy Manuals
• Separation of Employment
Collection Industry Consulting
Best Collections Practices
It isn’t enough just to call your customer and ask for payment!
Best practice involves preparation prior to the phone call, right approach while on the call and targeted follow up. Morcelle and Associates will provide specific techniques resulting in higher resolution.
Market Segmentation
Focus on where you are!
Every industry manages its business differently. The importance of market segmentation cannot be understated. Morcelle and Associates can provide specific strategy options to get you in the right arena helping your department to identify and organize your collection strategies to build that customer trust relationship increasing revenue while also maintaining revenue assurance.
Strategic People, Process, and Planning in the Credit Department
Job descriptions and titles do not automatically equate to success!
Morcelle and Associates will work with you to develop a “people, process, and plan” strategy specific to meet your departmental skills needed resulting in effective collections.
Knowing Your Customer
Success comes from “meeting your customers where they are!”
Recruiting collection professionals who understand your customers and their needs, coaching and developing, are keys to higher revenue collection.
Sales vs. Credit - How to Get Along
Without new sales your company will fail. Without collecting on that sale, the company will fail!
Why is it then sales and credit departments are often at odds? Collaboration techniques are shared to improve the chemistry between departments and improve the team effort to grow the business through mutual success.
International Collections
It is a different approach altogether!
International collections success requires a completely different strategy. Doing business in Brazil is much different than Mexico and much different than China or France or Quebec, just to identify a sample. The understanding of the native culture and business practice is the key to international collection success. We can share those international best practices to provide education and intelligence into only increased collections but long-term trusted relations.
Quality Assurance
QA is a term that has been thrown around for years, but what does it really mean to the bottom line and how can you craft a QA program that your customers will understand and appreciate.
Through process mapping, we will identify what is most important to your customer and help you develop a Q/A program that aligns with their in-house expectations.
Credit Group Effectiveness
Credit group membership is an effective measure to increase customer intelligence to improve collection.
Credit Groups create an invaluable opportunity to network with your peers, collaborating on methods that work or don’t work, and learn together in an industry-specific environment.
However, with the unlimited credit group options out there, how do you decide which one is best for you? Put over 20 years of working with credit group organizations, identifying best fit and best practice, we can aid you in evaluating your options and sell the best options to your company to understand ROI.
Social Media and Collections
An incredibly viral avenue today, there are pitfalls to avoid when using social media for intelligence on your customer!
Let us educate your team so they use social media as the platform it was intended. Keep your company out of risk of unintended negative exposure and fines.
Auto-Dialing - Is It for You?
There is a place in collections for auto-dialing!
Let us evaluate your portfolio to identify ways to use auto-dialing for revenue success, allowing your team to focus on key account resolution, ensuring an excellent customer experience.
Outsourcing Collections
When, who, why, and how?
Let us navigate these questions and provide the intelligence to decide.
Artificial Intelligence
Wow! Alexa is accepted and smart homes are enjoyed by most of the world however, why is that not the case in the A/R world?
Let us provide the intelligence around incorporating artificial Intelligence (AI) to improve your recovery, provide better opportunities for your team and improve the customer journey.
Best Collections Practices
It isn’t enough just to call your customer and ask for payment!
Best practice involves preparation prior to the phone call, right approach while on the call, and targeted follow up. Morcelle and Associates will provide specific techniques resulting in higher resolution.
Business Consulting
Morcelle and Associates can provide an objective view of your business. Our call center, back-office operations, and BPO intelligence will provide insightful ways to achieve your company’s business objectives.
• Business and CX Strategy
• People, Process, and Planning
• Organization Skill Development
• Operations Excellence
• Project Planning, Implementation, and Management
• Quality Assurance and Continous Process Improvement
